PLEASE READ THESE BOOKING CONDITIONS CAREFULLY. SUBMISSION OF BOOKING INDICATES ACCEPTANCE OF THESE BOOKING TERMS & CONDITIONS .
"Carrot Seed", "we" and "us" means the associated companies and our respective subsidiaries and associated companies.
"You" means the person who has signed the booking form and "your guests" means the people for whom your booking is made for your Carrot Seed stay-in.
Prices for Carrot Seed Villa Homestays are quoted in MYR on the basic of exchange rates and transportation costs in effect at the time of publication and are subject to revision and surcharge at any time prior to departure in the event of exchange rate or transportation cost variations.
By making a booking, you represent and warrant that you have the legal capacity and authority to make the booking and to accept these booking terms & conditions on behalf of yourself and your guests.
50% deposit is required upon confirmation, balance 50% to be settled on / before check-in date; otherwise the booking will be deemed cancelled.
At the time of booking, you must provide us with full names, NRIC numbers and relevant details of yourself and your guests.
You must only list the guests who will be physically attending the homestay. Any listing of a guest who will not be physically attending the homestay (to benefit from price variances, occupancy or for other reasons) may result in your booking being changed with the imposition of additional charges by us, or your booking being cancelled without refund or compensation. Infants (below 3 years old) must also be listed but they do not count towards occupancy levels on bookings.
You are responsible for checking and confirming the accuracy of all travel information (eg. names as per passports and dates of travel, etc.) in your booking prior to submission. We will not be held responsible if the travel information is subsequently found to be inaccurate resulting in the forfeiture of your stay-in.
It is unlikely that we will have to make any changes to your Carrot Seed Villa Homestay after booking, but we reserve the right to do so if required or deemed necessary by us.
We reserve the right to modify or withdraw tours, itineraries, activities or facilities at any time without notice or liability for any loss. We may modify the list of activities and facilities as well as the dates of opening and closure of the villa (depending on the occupancy of the villa or for other reasons).
Should we be unable to provide the type of accommodation you have booked at the villa, we will, upon your return, refund, if applicable, any differences in price between the accommodation you had booked and the accommodation you were allocated.
It is unlikely that we will have to cancel your stay-in after booking but we reserve the right to do so if required or deemed necessary by us.
In this event, we will inform you as soon as practicable and you will have the choice of having a refund of monies paid to us for your Carrot Seed Villa Homestay, or accepting an offer of an alternative date or alternative Carrot Seed destination of comparable standard from us, if available (we will refund any price differences if the alternative Carrot Seed destination is of a lower value and you will pay any price differences if the alternative Carrot Seed destination is of a higher value).
Unless otherwise stated, all bookings and other arrangements made by the Carrot Seed Management and/or by the external providers are done on this basis:
Any external service providers and disclaims for itself and its agents and representatives, all responsibility or liability in contract or in tort for any injury, illness, damage, loss, accident, expense, delay or other claim from any cause whatsoever, (including negligence) occurring during, arising out of, or relating to stays at the Carrot Seed Villa.
Other than your stay at the Carrot Seed Villa, all other services and inclusions on Carrot Seed Villa Homestays (including sightseeing, associated activities, facilities or any services) are arranged by us or our representatives solely in the capacity of agent for the respective external providers and neither we, nor our representatives, accept any responsibility or liability nor shall we be responsible or liable for any injury, illness, damage, loss, accident, expense, delay or other claim from any cause whatsoever, (including negligence) arising in any relation to any of these services and inclusions and associated facilities and activities or other services provided by any of the external service providers, nor for any cancellation of or changes in itineraries or schedules or additional expense or loss of vacation time incurred by guests, resulting therefrom.
We regret that we cannot accept liability or pay you compensation where the performance of our contractual obligations is prevented or affected by "force majeure". A failure to comply or a delay in complying with these terms and conditions by Carrot Seed Management which is caused by force majeure means that we will not pay you compensation if we have to cancel or change your stay in any way because of circumstances beyond our control prior or after departure. In these booking conditions "force majeure" will include (but shall not be limited to Acts of God, war, threat of war, civil or political unrest, boycott or industrial action or dispute, terrorist activity threatened or actual and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, action in compliance with any act, regulations, by-law or permit or with any lawful direction or request of any responsible authority or court, closure of airports, air traffic control delays, unavoidable technical or financial problems with transportation or any other cause whatsoever reasonable beyond the control of Carrot Seed Management.
No claims arising out or relating to stays at Carrot Seed shall be accepted after 30 days of the return date and all claims must be made in writing. Prior to this date, we will endeavour to amicably resolve any issues pertaining to a guest's stay with a view to the most reasonable terms possible.
Save as otherwise provided, these Booking Terms & Conditions contain the parties' entire understanding in relation to its subject matter and there are no conditions, warranties, promises, representations or obligations written or orally expressed or implied in relation to that subject matter other than those expressly stated or referred to therein.
Nothing in these Booking Terms & Conditions will be read to exclude, restrict or modify and of the provisions of any laws which, by law, cannot be excluded, restricted or modified. However, to the extent that the laws permit liability for the breach of any condition or warranty to be limited by us or by any external providers, that liability shall be limited to the party in breach providing the services again, paying the cost of having those services provided again, or providing a refund for the services.
